LAZAROS STONEHOUSE POLICY-HOUSE RULES
We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures. These rules are considered a part of our reservation agreement with you. As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all of our Hotel Policy/House Rules, terms and conditions. The Hotel Management requests your cooperation in observing the following as an agreement between the guest and LAZAROS STONEHOUSE under which rooms are permitted to be used by the guests:
GUARANTEED RESERVATIONS:
Reservations will be held until 13:30 following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night, will be charged to your credit card and the balance of your reservations will be cancelled. We are not responsible for weather conditions, personal emergencies, or schedule changes.
CHECK-IN TIME:
13:30 local time
EARLY CHECK-IN:
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 1330 then payment may be required. Please contact us directly to make reservations 00357 24343455
GUEST REGISTRATION:
We require valid contact information from the guest making the reservations including first and last name, address, phone number, ID and signature.
CHECK-OUT TIME:
Check out time is 11:00 local time, for later check-out, please contact us prior to the day of your departure and we will do our best to accommodate your request. Additional charge may apply for late checkout.
SPECIAL REQUESTS:
We will make every effort to honor special requests upon your arrival. All special requests are noted on reservations and we will do our best to accommodate, but cannot be guaranteed.
NO SMOKING:
All indoor rooms are nonsmoking rooms. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, or synthetic products in our facility. Guests are encouraged to notify Lazaros Stonehouse staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. For all the above reasons you can smoke outside and away from the rooms.
CANDLE, INCENSE, ESSENTIAL OILS:
Candle, incense, essential oils are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.
ADA/HANDICAPPED ROOMS
Two ADA compliant guest rooms are available and should be reserved in advanced; please contact the hotel directly 00357 343455
CHECKS:
We do not accept checks.
DEBIT CARD/CREDIT CARD HOLDERS
Your Debit or Credit Card will be pre-authorized at check-in for the full amount of your stay. The pre-authorization will HOLD the funds until check-out, at which time the amount actually incurred during your stay will be charged. If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes to your account immediately. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your debit or creditcard. Some banks hold pending authorizations for up to 30 days.
DEPOSITS AND GUARANTEES:
There is no deposit required to make an individual room reservation. However, deposit is required if the booking is for the entire property.
RIGHT TO REFUSE SERVICE:
Lazaros Stonehouse is privately owned and operated. We reserve the right to refuse service to anyone for any or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established the owners for the operation and management of the hotel. Our hotel will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by our hotel.
QUIET HOURS:
2300 p.m. to 0700 a.m. If you become aware of a disruptive guest, please contact us immediately by phone. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running.
CANCELLATION:
Lazaros Stonehouse is not responsible for weather conditions, personal emergencies, or schedule changes. If any reservations be cancelled your will be charged the full charge. Of course if there is a serious reason we can reschedule it but not refunded your reservation.
NO SHOW CHARGES:
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will be charged full room rate and the balance of the reservation will be cancelled.
GROUP RESERVATIONS:
Large group reservations must be cancelled four (4) weeks prior to arrival date. Reservations cancelled after that date may be full.
CHILDREN:
Well behaved children of all ages are welcomed. Children aged 12 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.
ADDITIONAL BEDDING:
A limited number of rollaway beds and baby cribs are available upon request. Availability is on a first-come, first-served basis for a room number 2 and number 5. There is no extra charge. Maximum capacity of baby crib or rollaway is one (1) per room. For safety, pillows are not provided for cribs.
MAXIMUM OCCUPANCY:
Room occupancy requirements are based on fire code/fire safety restrictions. Standard Room maximum occupancy is 2. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the hotel.
ROOM KEYS:
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. If you lost your card – keys the penalty is 30euro. Please return room keys to Front Desk at Check-out.
LINEN CHANGING:
Your comfort is very important to us. For guests staying multiples nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels after communication with the guest. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Please contact us if you have any additional questions or concerns.
LOST & FOUND POLICY:
Lazaros Stonehouse assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately and we will try to assist you in locating your lost item.
FOUND ITEMS:
Lazaros Stonehouse is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost & Found items are retained for one year. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded. We would be happy to return your lost item(s) to you by Postal Service. Your will be charged packaging and postage, plus a 10euro handling fee
UNCLAIMED ITEMS/NO CONTACT:
Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away or given to local organizations
BICYCLES/HOVER BOARDS/ROLLER BLADES:
Bicycles, Hover boards, and roller blades are not permitted in common rooms. Depending on available space, we will be happy to secure these items in our mechanical room. We assume no liability for theft, loss, and/or damage, and you waive any and all such liability. IN CASE OF EMERGENCY OR FIRE: Please notify us in the event of a fire or other emergency. Exit sings shows emergency exits which are easy to follow. The hotel is fully equipped with smoke detectors.
NO IN-ROOM PARTY:
Lazaros Stonehouse enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund.
FREE WiFi ACCESS:
Access to our WiFi is free for our registered guests. The hotel WiFi access code is subject to change without notice depending on the room’s location.
ILLNESS AND EPIDEMICS:
Lazaros Stonehouse reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify us. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.
PARKING AT OWN RISK:
Parking for our guest(s) is free. All vehicles are parked at the risk of the owner. Lazaros Stonehouse shall not assume liability or responsibility for
any vehicle, occupants, or contents while operated or parked on the hotel property.
DAMAGE AND/OR THEFT OF HOTEL PROPERTY:
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. Our reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
Personal Data Use
The guest agrees and consents that Lazaros Stonehouse may process (photocopy/scan) his/her personal documents in order to register him/her as a guest of the Hotel. Also a registration form must completed at your arrival.
Guest Complaints
Guests shall address all their complaints at the phone number 00357 24343455
